Quick OverviewWith over 5 million downloads, inSSIDer uncovers trouble spots, exposes bandwidth-hogging networks, and helps you configure your WiFi for optimal performance. Whether you’re just starting out in WiFi, or if...
With over 5 million downloads, inSSIDer uncovers trouble spots, exposes bandwidth-hogging networks, and helps you configure your WiFi for optimal performance. Whether you’re just starting out in WiFi, or if you support multiple enterprise networks, inSSIDer is your first step to seeing through the noise.
Using inSSIDer is like putting on WiFi-Vision goggles– suddenly, invisible WiFi becomes visible, and you can see the most important information about your network and its surrounding wireless environment. Once you know and understand your WiFi environment, you can properly configure your WiFi network to coexist peacefully amid the chaos.
inSSIDer on its own is a great WiFi scanner, and depending on your WiFi symptoms, it can help you uncover basic network issues. But if you’ve picked the right channel, turned off legacy data rates and are still experiencing slow WiFi or dropped connections, you may need more firepower. inSSIDer with MetaGeek Plus and a compatible adapter will show you next-level packet analysis, so you can find high-utilization devices, catch roaming events, and see signal strength from the client perspective.
Purchasing & Delivery
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If your Cisco Meraki device fails and the problem cannot be resolved by troubleshooting, contact support to address the issue. Once support determines that the device hardware is in a failed state, they can process an RMA and send out a replacement device free of charge. In most circumstances, the RMA will include a pre-paid shipping label so the faulty equipment can be returned. Note that, for end-customer device security, RMAs may only be requested by Full Organization Write Admins, or Network Write Admins (for only devices in networks they are Admins of). Meraki Support will not process RMAs unless the support agent can verify the requester has sufficient network permissions. If you have not received a pre-paid shipping label in the box, please check your email inbox and spam folders 24-48 business hours after the replacement has been received for an email from FedEx or UPS to print the return label. More information can be found here on Cisco’s website; https://documentation.meraki.com/zGeneral_Administration/Other_Topics/Returns_(RMAs)%2C_Warranties_and_End-of-Life_Information Hardware Returns If you are experiencing hardware issues, please contact Cisco Meraki support by logging in to dashboard (Help > Get help) or by calling us. To request a return materials authorization (RMA), please complete the RMA request form in the Meraki dashboard. If your RMA request is approved, Cisco Meraki will email you an RMA number and a return shipping label free of charge. We will ship replacement units within five business days of receiving your defective units. If no trouble is found, we will contact you before taking further action. If you require advance replacement, please call Cisco Meraki technical support. Advance replacement orders will ship within 1 business day. Additional information about Cisco Meraki’s hardware warranty can be found in Cisco Meraki’s End Customer Agreement. Refund Requests If you are dissatisfied with your Cisco Meraki purchase for any reason, you may return your order for a full refund. All returns must meet the following criteria: You purchased the product through an authorized Cisco Meraki reseller or direct from Cisco Meraki You are the original purchaser of the product You submit your refund request within 30 days of purchase The product is in new condition, including all accessories in the original packaging To request a refund, please complete our RMA request form. If your refund request is approved, Cisco Meraki will email you an RMA number. In order for the refund to be accepted and processed, Meraki must receive the hardware you are returning no later than 30 days following the date the RMA number is issued. Once we have received and inspected the units, we will process your return. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. If you purchased directly from Cisco Meraki, we will issue a refund, typically within 15 days of receiving the return. (If you paid by credit card we will credit the original credit card. If you paid by any other method, we will send you a check.) From time to time Cisco Meraki offers special refund terms. If your return is covered by special terms, please reference those terms on your RMA request. Please contact Cisco Meraki directly for all returns, including product purchased through distributors or resellers.