Quick OverviewYour Mobile WLAN Command Center On-site WiFi installations used to require carrying around a laptop. It was a cumbersome, yet necessary, part of the job...until now. Wi-Spy Air + Air...
Your Mobile WLAN Command Center
On-site WiFi installations used to require carrying around a laptop. It was a cumbersome, yet necessary, part of the job...until now. Wi-Spy Air + Air Viewer frees you from the laptop and puts Layer 1 and Layer 2 information in the palm of your hand. It’s all the network data you’d expect from a beefy WiFi scanner, plus insights from actual connected client devices so you can confidently verify that the network is good to go.
Real-Time Network Overview
When you plug in Wi-Spy Air and fire up Air Viewer, you’ll get an immediate visual overview of your wireless environment, including your network and neighboring networks. Network overlays visually show channel placement, channel width, and signal strength in the 2.4 and 5 GHz WiFi bands. Sort cards by network name, signal strength, or max data rate, or use Air Viewer’s powerful search navigation to zero in on the client or AP you want to investigate
Advanced Layer 1 and Layer 2 Info
WiFi scanning is a good starting point, but signal strength and channel placement are only part of an effective WLAN. Luckily, Wi-Spy Air is also a lightweight spectrum analyzer, and adds rich Layer 1 information to your data set in Air Viewer. Toggle 2.4 and 5 GHz Spectrum views on and off to pinpoint congestion and interference issues. On the Layer 2 side, Air Viewer displays utilization and connected client count to help you make informed channel-planning decisions, and keep your BSSID in check by tracking details like channel, security type, phy type, max data rate, SNR, and connected clients.
Connected Client Perspective
Ok, so you’ve set up your network and followed WLAN design best practices. But how does that all play out when a client actually tries to connect...and stay connected? Air Viewer is designed with the user in mind to help you spot connectivity problems from the client perspective. See how a client is interacting with the AP by monitoring Retry Rate, Utilization, and Connected Data Rate. Spot band-steering and roaming issues using the Roaming History log, and experience your wireless landscape as a user would by using Wi-Spy Air’s onboard WiFi chipset to track signal strength as you move around your environment.
Purchasing & Delivery
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If your Cisco Meraki device fails and the problem cannot be resolved by troubleshooting, contact support to address the issue. Once support determines that the device hardware is in a failed state, they can process an RMA and send out a replacement device free of charge. In most circumstances, the RMA will include a pre-paid shipping label so the faulty equipment can be returned. Note that, for end-customer device security, RMAs may only be requested by Full Organization Write Admins, or Network Write Admins (for only devices in networks they are Admins of). Meraki Support will not process RMAs unless the support agent can verify the requester has sufficient network permissions. If you have not received a pre-paid shipping label in the box, please check your email inbox and spam folders 24-48 business hours after the replacement has been received for an email from FedEx or UPS to print the return label. More information can be found here on Cisco’s website; https://documentation.meraki.com/zGeneral_Administration/Other_Topics/Returns_(RMAs)%2C_Warranties_and_End-of-Life_Information Hardware Returns If you are experiencing hardware issues, please contact Cisco Meraki support by logging in to dashboard (Help > Get help) or by calling us. To request a return materials authorization (RMA), please complete the RMA request form in the Meraki dashboard. If your RMA request is approved, Cisco Meraki will email you an RMA number and a return shipping label free of charge. We will ship replacement units within five business days of receiving your defective units. If no trouble is found, we will contact you before taking further action. If you require advance replacement, please call Cisco Meraki technical support. Advance replacement orders will ship within 1 business day. Additional information about Cisco Meraki’s hardware warranty can be found in Cisco Meraki’s End Customer Agreement. Refund Requests If you are dissatisfied with your Cisco Meraki purchase for any reason, you may return your order for a full refund. All returns must meet the following criteria: You purchased the product through an authorized Cisco Meraki reseller or direct from Cisco Meraki You are the original purchaser of the product You submit your refund request within 30 days of purchase The product is in new condition, including all accessories in the original packaging To request a refund, please complete our RMA request form. If your refund request is approved, Cisco Meraki will email you an RMA number. In order for the refund to be accepted and processed, Meraki must receive the hardware you are returning no later than 30 days following the date the RMA number is issued. Once we have received and inspected the units, we will process your return. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. If you purchased directly from Cisco Meraki, we will issue a refund, typically within 15 days of receiving the return. (If you paid by credit card we will credit the original credit card. If you paid by any other method, we will send you a check.) From time to time Cisco Meraki offers special refund terms. If your return is covered by special terms, please reference those terms on your RMA request. Please contact Cisco Meraki directly for all returns, including product purchased through distributors or resellers.